Frequently Asked Questions

Archive 2024-2025

Home

Additional Resources

School Information

Account Information

Benefits

Benefit Information

Advantages of Membership

Enrollment

Am I Eligible to Enroll in the Student Health Insurance Plan?

Online Enrollment Periods

Click your student category for open enrollment dates.

International Students (F&J Visa) and Exchange Programs

International Students (Other Visa)

Intercollegiate Athletes, College of Marine Science, College of Medicine, College of Pharmacy, College of Nursing

OPT and CPT Students

Post Doctoral Scholars

GA

Department Sponsored by USF

Online Enrollment Guide

Online Enrollment

Students must be enrolled in USF's Student Health Insurance Plan for dependents to be eligible to enroll.

Post Doctoral Scholars

Academic Emergency Services (AES)

Students with a Qualifying Event

Waive Out

If you do not want the Student Health Insurance Plan, you must provide proof of an adequate alternative policy. You may only waive out of coverage during the following Periods:

Returning International Students (F&J Visa) & Exchange Programs

Annual - 07/15/2024 - 08/30/2024

Spring/Summer - 11/15/2024 - 01/17/2025

Summer A - 04/21/2025 - 05/23/2025

Summer B - 06/01/2025 - 07/03/2025

The Summer B waiver period ended 07/03/2025. The online waiver system can no longer accept new waiver requests.

New International Students on F&J Visa

Annual - 07/15/2024 - 08/30/2024

Spring/Summer - 11/15/2024 - 01/17/2025

Summer A - 04/21/2025 - 05/23/2025

Summer B - 06/01/2025 - 07/03/2025

The Summer B waiver period ended 07/03/2025. The online waiver system can no longer accept new waiver requests.

International Students (Other Visa)

Early Arrival - 07/01/2024 - 08/30/2024

Annual - 07/01/2024 - 08/30/2024

Fall - 07/01/2024 - 08/30/2024

Spring - 11/15/2024 - 01/17/2025

Spring/Summer - 11/15/2024 - 01/17/2025

Summer A - 04/21/2025 - 05/23/2025

Summer B - 06/01/2025 - 07/03/2025

The Summer B waiver period ended 07/03/2025. The online waiver system can no longer accept new waiver requests.

To review frequently asked questions, click here.

Enhanced Products

Optional Dental Plan

Offered in partnership with Cigna Dental

Claims

Regulatory Notices

Contact

Enrollment Information

Academic HealthPlans, Inc.
PO Box 1605
Colleyville, TX  76034

Benefits/Claims

Aetna Student Health
P.O. Box 981106
El Paso, TX  79998
1 (800) 678-4561
Aetna Customer Service
1 (800) 556-1555
24-Hour Informed Health Line

Academic Vision Care (AVC)

1 (888) 974-3020
Monday - Friday 6 AM – 7 PM PST

Cigna Dental

This service is not administered by Academic HealthPlans.

Telehealth Solution

AcademicLiveCare (ALC)

24/7 In the Moment Counseling

ASAP - Academic Student Assistance Program

988 Suicide & Crisis Lifeline

Hours: Available 24 hours
Languages: English, Spanish
988
Dial 988 from any phone to be immediately connected