Frequently Asked Questions

Archive 2023-2024


Additional Resources

School Information

Account Information


Benefit Information

Advantages of Membership


Am I Eligible to Enroll in the Student Health Insurance Plan?

Online Enrollment Guide

Care26 Student Experience Guide

Online Enrollment

Students must be enrolled in USF's Student Health Insurance Plan for dependents to be eligible to enroll.

Waive Out

If you do not want the Student Health Insurance Plan, you must provide proof of an adequate alternative policy. You may only waive out of coverage during the following Periods:

The Summer waiver period ended 06/28/2024. The online waiver system can no longer accept new waiver requests.

To review frequently asked questions, click here.


Regulatory Notices

Enhanced Products


Enrollment Information

Academic HealthPlans, Inc.
PO Box 1605
Colleyville, TX  76034


Aetna Student Health
P.O. Box 981106
El Paso, TX  79998
1 (800) 678-4561
Aetna Customer Service
1 (800) 556-1555
24-Hour Informed Health Line

Cigna Dental

This service is not administered by Academic HealthPlans.

VSP Vision

This service is not administered by Academic HealthPlans.

Telehealth Solution

AcademicLiveCare (ALC)

24/7 In the Moment Counseling

ASAP - Academic Student Assistance Program

988 Suicide & Crisis Lifeline

Hours: Available 24 hours
Languages: English, Spanish
Dial 988 from any phone to be immediately connected