Frequently Asked Questions

Archive 2025-2026

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Additional Resources

School Information

Insurance ID Card

Account Information

Benefits

Benefit Information

Advantages of Membership

Enrollment

Am I Eligible to Enroll in the Student Health Insurance Plan?

Online Enrollment Periods

Click your student category for open enrollment dates.

International Students (F&J Visa) and Exchange Programs

International Students (Other Visa)

Intercollegiate Athletes, College of Marine Science, College of Medicine, College of Pharmacy, College of Nursing

OPT and CPT Students

Post Doctoral Scholars

GA

Department Sponsored by USF

Online Enrollment Guide

Online Enrollment

Students must be enrolled in USF's Student Health Insurance Plan for dependents to be eligible to enroll.

Academic Emergency Services (AES)

Students with a Qualifying Event

Waive Out

If you do not want the Student Health Insurance Plan, you must provide proof of an adequate alternative policy. You may only waive out of coverage during the following Periods:

Returning International Students (F&J Visa) & Exchange Programs

Annual - 07/15/2025 - 08/30/2025

Spring/Summer - 11/14/2025 - 01/16/2026

Summer A - 04/20/2026 - 06/05/2026

Summer B - 06/01/2026 - 07/03/2026

New International Students on F&J Visa

Annual - 07/15/2025 - 08/30/2025

Spring/Summer - 11/14/2025 - 01/16/2026

Summer A - 04/20/2026 - 06/05/2026

Summer B - 06/01/2026 - 07/03/2026

International Students (Other Visa)

Early Arrival - 07/01/2025 - 08/30/2025

Annual - 07/01/2025 - 08/30/2025

Fall - 07/01/2025 - 08/30/2025

Spring - 11/14/2025 - 01/16/2026

Spring/Summer - 11/14/2025 - 01/16/2026

Summer A - 04/20/2026 - 06/05/2026

Summer B - 06/01/2026 - 07/03/2026

To review frequently asked questions, click here.

Dental Option

Optional Dental Plan

Offered in partnership with Guardian Dental

Claims

Regulatory Notices

Contact

Enrollment Information

Academic HealthPlans, Inc.
PO Box 1605
Colleyville, TX  76034

Benefits/Claims

Aetna Student Health
P.O. Box 981106
El Paso, TX  79998
1 (800) 678-4561
Aetna Customer Service
1 (800) 556-1555
24-Hour Informed Health Line

Academic Vision Care (AVC)

1 (888) 974-3020
Monday - Friday 6 AM – 7 PM PST

Guardian Dental

This service is not administered by Academic HealthPlans.
1 (866) 569-9900
Monday - Friday 9 AM - 9 PM EST

Telehealth Solution

AcademicLiveCare (ALC)

24/7 In the Moment Counseling

ASAP - Academic Student Assistance Program

988 Suicide & Crisis Lifeline

Hours: Available 24 hours
Languages: English, Spanish
988
Dial 988 from any phone to be immediately connected